Refund policy

CLASS & PRIVATE LESSON REFUNDS

Classes and private lessons are non-refundable.

As a small business, we rely on sewing classes as part of our financial strategy. Our classes often fill up far in advance, and it can be difficult to fill a spot on short notice.

Of course we understand that things come up (even last minute!), so we ask that you read and agree to this policy before signing up for a class.

If you are no longer able to attend a class you signed up for, please email us at hi@openstudiosewing.com to let us know. If your class has a waitlist, we will do our best to fill your spot. If we're able to fill it before the class date, we'll issue you a refund in the form of store credit or to your original payment method. Store credit can be used for retail purchases or for future classes, and does not expire.

If we're not able to fill your spot, we will not be able to issue a refund.

If you are in a multi-session class and need to miss a day, you will not be able to make up the missed class. You're welcome to work on your project at home or book studio time to work on your own during shop open hours, or a private lesson (depending on availability) to get support to catch up.

Thanks for understanding and supporting our shop! ❤️

It may be possible to reschedule private lessons based on availability, however this is not a guarantee. If you cancel your private lesson one week or more prior to the scheduled date, we will issue you a gift card worth the value of the lesson to be used on store merchandise or a future class. If you cancel within one week of the start date, you will not receive a refund or store credit.

PRODUCT RETURNS

Please note that all fabric, PDF patterns, gift cards, and sale items are final sale and cannot be returned.

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hi@openstudiosewing.com. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at hi@openstudiosewing.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like cut fabric and PDF pattern files. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hi@openstudiosewing.com.